Cancellation policy

Last updated: August 19, 2025

At NED.K HAIR, we provide high-quality hair services and professional products with transparency, care, and integrity. This policy outlines your rights regarding product returns, cancellations, and services, in line with Australian Consumer Law (ACL).

1. Product Returns & Refunds

Change of Mind – 14 Days

  • You may return products within 14 days of delivery if:

    • The product is unused and unopened

    • It is in its original condition and packaging

    • You provide proof of purchase

  • Refunds will be processed to your original payment method once the product is received and approved.

Damaged, Faulty, or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, you are entitled to a replacement or full refund.

  • Contact us within 7 days of receiving your item at info@nedkhair.com, including:

    • Your order number

    • Clear photos of the item and packaging

Pre-Order Items

  • Pre-orders cannot be cancelled once fulfilled and dispatched.

  • Refunds are only available if the item is damaged, faulty, or incorrect.

    Returns
    If you need to return a product, please send it to:

    NED.K HAIR
    219B Booker Bay Road
    Booker Bay NSW 2257
    Australia

    Return shipping costs are the responsibility of the customer unless the product is damaged, faulty, or incorrect.

2. Services – Appointments & Satisfaction

  • We do not offer refunds on hair services.

  • If you are unhappy with a service, please contact us within 7 days. We may assess the service and offer an adjustment or correction to ensure your satisfaction.

Appointment Cancellations

  • Hair appointments must be cancelled or rescheduled at least 48 hours in advance.

  • Cancellations within 48 hours may incur a cancellation fee.

  • Missed appointments or same-day cancellations may result in the full service fee being charged.

3. Subscription or Bundle Purchases

  • For product or service bundles, cancellations are not available once the first component has been delivered or redeemed.

  • Adjustments to upcoming services in a bundle may be considered with adequate notice.

4. Your Rights Under Australian Consumer Law

  • This policy does not limit your rights under the ACL.

  • You are entitled to a replacement, repair, or refund if a product or service is:

    • Faulty

    • Significantly different from its description

    • Fails to meet a consumer guarantee

For more details, visit: www.accc.gov.au/consumers

5. Contact Us

For questions, returns, or cancellations, please contact:

By making a purchase or booking a service with NED.K HAIR, you acknowledge and agree to this Policy.