Privacy policy
Last updated: 19 August 2025
At NED.K HAIR (“we”, “us”, or “our”), your privacy is important. This Privacy Policy explains how we collect, use, and disclose your personal information when you:
Visit our website at www.nedkhair.com (the “Site”)
Use our services
Make a purchase
Or otherwise communicate with us
By using our Site or Services, you consent to the practices described in this policy.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on our Site, and the “Last updated” date will be revised accordingly.
2. How We Collect Your Information
a) Information You Provide Directly
We may collect information you provide, including:
Contact details: Name, address, phone number, email
Order information: Billing/shipping address, payment details, items purchased
Account information: Username, password, security questions
Shopping activity: Items viewed, cart contents, saved products, loyalty points, gift cards, reviews
Customer support communications: Messages you send us for support
Providing this information is optional, but not providing it may limit your ability to use some features.
b) Information We Collect Automatically
We automatically collect information about your use of the Site and Services (“Usage Data”) using cookies, pixels, and similar technologies, including:
Device and browser information
IP address
Network and usage data
c) Information from Third Parties
We may receive information from third parties, including:
Service providers: Shopify, payment processors, delivery partners
Tracking partners: For advertising and analytics
All third-party information is handled according to this Privacy Policy.
3. How We Use Your Information
We use your personal information to:
Provide products and services: Process orders, deliver products, manage accounts, handle returns/exchanges
Marketing & advertising: Send promotions, personalise content, and show relevant ads
Security & fraud prevention: Detect and prevent fraudulent activity
Customer support & improvement: Respond to inquiries and enhance our Services
4. Cookies
We use cookies to improve Site functionality, analyse usage, and personalise your experience.
You can control or block cookies through your browser settings.
Blocking cookies may affect your experience and some features of the Site.
For more details, see Shopify’s Cookie Policy.
5. How We Share Your Information
We may share personal information with:
Vendors & service providers: IT, payment, shipping, analytics, and customer support partners
Business & marketing partners: For promotions or services
Affiliates: Within our corporate group to run our business
Legal obligations: To comply with laws, protect our rights, or enforce our terms of service
We do not sell or disclose sensitive personal information without your consent.
6. User-Generated Content
Any content you post publicly, like product reviews, may be visible to anyone. We cannot control or guarantee the privacy of such information.
7. Third-Party Websites
Our Site may link to external websites. We are not responsible for their privacy practices. Review their policies before providing personal information.
8. Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect information from children. If a child provides information, parents may request its deletion at info@nedkhair.com.
9. Security & Retention
We take reasonable steps to protect your data but cannot guarantee perfect security. We retain personal information only as long as needed to:
Provide our Services
Comply with legal obligations
Resolve disputes or enforce contracts
10. Your Rights
Depending on your location, you may have rights to:
Access, correct, or delete your personal information
Restrict processing or withdraw consent
Request data portability
Appeal our decisions regarding your personal information
To exercise these rights, contact us at info@nedkhair.com.
11. Complaints
If you have concerns about our handling of your data, contact us first. If unresolved, you may escalate your complaint to your local data protection authority.
12. International Users
Your information may be stored or processed outside your country. Transfers comply with recognised safeguards such as the European Commission’s Standard Contractual Clauses where relevant.
13. Google Customer Reviews
We partner with Google Customer Reviews to collect feedback from our customers. After making a purchase, you may be offered the opportunity to leave a review. This means we may share basic order details (such as email, order ID, country, and delivery information) with Google so they can invite you to provide feedback. Participation is optional, and your information is handled in accordance with Google’s Privacy Policy.
Contact Us
For questions, privacy requests, or complaints:
📧 info@nedkhair.com